Balancing customer care with administrative responsibilities in behavioral health is especially arduous. Especially for organizations dealing with different states’ requirements, value-based billing models, and seamless data retrieval, generic EHRs don’t serve the purpose. This is where CredibleBH is useful.
Qualifacts Designed CredibleBH (often just called Credible), a web-based EHR for behavioral health and human services. It is more than just a digital filing cabinet. It is an ecosystem that is equipped to handle clinical documentation and even the most complex billing.
It doesn’t matter if you run a Certified Community Behavioral Health Clinic (CCBHC), a substance use disorder treatment center, or a multi-site agency. Knowing your EHR’s potential is pivotal, and in this guide, we provide you with the most significant features, benefits, and potential uses of CredibleBH, so that you are able to ascertain if it suits your agency.
Core Features of CredibleBH
Most EHRs require that agencies adapt their workflows to the software. This is not the case with CredibleBH, as it is designed with the most configurability of any EHR platform available, meaning that it is able to adapt to any agency’s workflows and procedures. Here are some of the most powerful modules available that fundamentally change CredibleBH’s capabilities.
Modules for Clinical and EHR
Credible has perhaps the most robust clinical tool. Smart screens and documentation workflows ease the burden on clinicians, allowing them to devote more time to patient care. Notable functionalities include:
- Assessment Tools: Wiley Treatment Planner, CANS, ASAM, and PHQ-9 within the platform help to achieve care consistency.
- e-Prescribing: Integrated Medication Management helps to ensure safety and compliance.
- Clinical Decision Support: Management suggests feedback-driven clinical paths and alerts for drugs that do not mix, improving care quality.
- Mobile Functionality: A self-contained, HIPAA-compliant mobile app enables providers to log, set, and document all visits, even offline. This capability is essential for mobile community care.
Complex Revenue Cycle Management and Billing
Just like clinical health, financial health is equally critical to an agency’s survival. Credible’s financial module is flexible and adaptable to different state needs and payer requirements, such as:
- Data for Clean Claims: Systems to assist with accurate claim creation and navigation within value-based reimbursement systems.
- Denial Management: Automated denial queues and claim scrubbers help agencies identify errors before submission.
- Efficiency Metrics: Users report 8% fewer claim denials and an improvement in the collection of receivables, 24 days, over the industry standard.
Scheduling and Workflow Management
The success of any operation is dependent on how well and efficiently schedules are put in order. With CredibleBH, integrated scheduling is coupled with billing and clinical documentation from the start, so that once an appointment is set, a corresponding service record is created. This integrated scheduling reduces the chances for revenue loss due to undocumented service records.
The Strategic Benefits of Adopting CredibleBH
The implementation of EHR, like CredibleBH, provides added value beyond mere digitisation of operational processes. It changes the transformation of a business operation.
Improved Workflow Efficiency
Perhaps the most impressive result is manual data entry and the time it cuts from the overall operation. As an end to end solution, it eliminates data from intake to discharge. “Marck Thurman, Ceo of Families Inc. pointed out that he staff were ‘amazed with system’s simplicity and effectiveness.’ He further pointed out that they went live in just 12 weeks.
Enhanced Data Accuracy and Reporting
Data is of no use to any agency unless it is within reach. Credible provides a Business Intelligence BI), module that helps an agency analyse data and come up with custom reports and dashboards. This reports.’ Advanced Search’ feature helps an agency’s decision makers access pertinent reports on clincial data, staff, and even cash without the need for complex tech skills.
Improved Coordination of Patient Care
When agencies provide residential or inpatient services, coordination becomes essential. With Credible’s facility whiteboard and duty log, critical information about clients is communicated and updated across shifts. Additionally, updated treatment plans and physician orders within the platform further support care coordination, keeping all members of the care team on the same page.
Real-World Use Cases
CredibleBH has the capacity to grow with and serve the entire range of human services. Here’s a snapshot of how it fits in with different industries.
Mental Health and CCBHCs
Credible assists Certified Community Behavioral Health Clinics in addressing challenging reporting obligations by streamlining data pertinent to state reporting and tracking outcomes to support value-based care. These clinics often serve clients with complex care needs, including co-occurring disorders, and Credible’s robust care planning functionality makes it an optimal choice.
Substance Use Disorder (SUD) Treatment Centres
SUD providers need specialized resources to support tracking of compliance and medication-assisted treatments. Credible’s e-prescribing and controlled substance tracking functions help these providers deliver critical, lifesaving services and stay within the boundaries of the law.
Residential and Inpatient Schemes
Tracking beds and residents can be extremely challenging. Credible provides virtual representations of inpatient clients and allows staff to track and manage beds. The “whiteboard” feature eliminates the need for manual tracking, and provides executive management with access to census data across several facilities.
Integration and Compliance
In today’s digital health ecosystem, no software can be considered truly standalone. CredibleBH understands the need for interoperability and the importance of data security.
Effortless Integration
Using a secure HL7 web service called CBH-WS, our platform exchanges health data with third-party applications. These services include:
- API Integration: Third-party organizations can authenticate and trade data securely using API keys and JSON web tokens (JWT).
- Claims Management: The system processes 837P files to support claims submissions and provides standard format acknowledgments to facilitate communication with clearinghouses and payers.
- Clinical Summaries: It interoperates with clinical systems using CDA.XML for clinical summaries, which improves data exchange with hospitals and primary care providers.
Unparalleled Compliance and Security
More than industry standards, Qualifacts goes the extra mile for security on their platform. Qualifacts is ONC certified and has SOC 2 Type I and II testing certifications. To protect and preserve client data, they utilize continuous SSL encryption, two-factor authentication (2FA), and Federated Single Sign-On (SSO).
Conclusion
Selecting an EHR is a critical step for a behavioural health agency. CredibleBH gives you clinical breadth, financial depth, and operational flexibility. It allows agencies to streamline their focus on helping people by providing tools designed for behavioural health at all levels, including mobile applications for field staff, and convoluted billing for finance staff.
If your agency struggles with a lack of cohesion with general software that is ineffective for your needs, it is the right time to look at a bespoke option. To understand how this platform can be designed to fit your agency, ask Qualifacts for a demo.
