As a Certified Nursing Assistant (CNA) and healthcare worker, accessing schedules and patient information can be frustrating, and trying to decode “poccnalogin” can drive you crazy. You’re not the only one. The term is quickly becoming one of the most puzzling search terms in healthcare staffing.
Let’s clear the air: “poccnalogin” is not a hidden application or a secret login page. It’s likely a jumbled version of PointClickCare’s Point of Care (POC) login. In the fast-paced world of healthcare, and with the added stress of documenting patient information, it’s understandable that errors occur. “poccnalogin” has become an easy way to refer to the Point of Care system.
This guide will clear up the confusion. We’re going to explain what the Point of Care system is, how to access the official portal (safely), and how to fix the login errors that are keeping you from starting your shift.
What is Poccnalogin (PointClickCare POC)?
Before we jump into the steps, it’s important to know what you’re trying to access. PointClickCare is a cloud-based software that provides services to the long-term and post-acute care (LTPAC) market.
The ‘POC’ means Point of Care. It’s a module in the PointClickCare system dedicated to genuine POC users, mainly CNAs and nurses. This module is designed to eliminate the need for nurses to run back and forth to the nursing station to document every single interaction. With the POC module, they can document and record information at the bedside and do so accurately.
If you type in ‘poccnalogin‘ you are probably searching for the access point to:
- View Task Lists: Identify the tasks/responsibilities pertaining to each resident that you are expected to address during your shift.
- Document Care: Enter vitals, meals, bathing, and any other activities in real time as you perform these duties.
- Receive Alerts: Be immediately notified of any significant alterations to a resident’s status.
- Check Schedules: Review and adjust your work shifts and duties.
This is important because “poccnalogin” on Google will bring up unrelated and potentially unsafe third-party links. Your best option is to use the legitimate PointClickCare resources to keep any of your patient information private.
Guide to Accessing the Portal
The specific device you are using to access the portal will determine how you log in. Whether you are at a nursing station using a desktop computer or at your own device (tablet or smartphone) the portal is designed to protect patient health information.
Alternative 1: Accessing through Web Browser
If you’re using a computer, or a phone web browser to access the system, follow the instructions below to access the official website.
- Official URL: Access the website at https://accounts.pointclickcare.com/. Other links from blogs or forums should not be trusted.
- User ID: This should be provided by the facility’s IT department or HR. It is usually a take name/employee id format.
- Password: Type your unique password.
- Org Code (if asked): The web portal versions may ask you to type your “Org Code” (Organization Code). It is usually a 1-2 letter prefix that represents your facility/hospital network. You will need to ask your manager about it.
- Click Sign In: You will be redirected to your dashboard.
Alternative 2: Accessing through Mobile App
The mobile app is most preferred by the CNAs to document at the bedside.
- Install the Application: Make sure that you have the PointClickCare Point of Care app installed. It is free to download on the Apple App Store.
- Launch the App: Tap on the app to open the login page.
- Setting Up Your Server/Org: The first time you log in, you may have to input some server details as provided by your employer. This step integrates the app on your personal or facility device with the hospital’s proprietary database.
- Logging in: Input your username, and password.
- Passkeys and Biometrics: If your device offers it and your facility permits it, you may be able to use FaceID or TouchID for quicker access.
How to address login issues
The default login and password should be the first thing one should check in case one gets busy and is coping with the logins to the app. If you’re unable to log in, you may be experiencing one of the common issues listed below.
“User Name or Password Invalid”
This is the most common error.
- Caps Lock is on: Your password is case-sensitive so ensure you don’t have caps lock on.
- Typo: Autocorrect is common on mobile devices and may change your username to something else.
- Password: Insecurity measures in place in healthcare may prompt you to change your password within every 30 or 90 day cycle. If your password is expired, you will have to use a desktop to log in to the application to reset the password.
“Contact Administrator” Error
Messages that say to “Contact Administrator” mean that you cannot resolve this issue on your own. This usually means one of the following:
- Your account was locked due to too many unsuccessful login attempts.
- Your account has been changed to inactive as part of your employment status.
- There is an issue on the backend regarding your user profile permissions.
- Solution: Locate your Nurse Manager or the IT helpdesk. Do not continue to attempt to guess your password as this will extend the lockout timer.
App Crashes or Freezing
If the app is opening but is freezing or crashing:
- Update the app: Go to the App Store. PointClickCare has to update their app frequently due to security compliance, so an outdated app may not be able to connect to the server.
- Check iOS compatibility: Make sure your iPhone or iPad is running an up-to-date operating system. Newer versions of the POC app may cause older devices to struggle.
- Check your internet connection: The POC app requires a consistent internet connection to work. If you are in a “dead zone” of the facility, you should move to a different area where the internet is strong.
Portal Use Security Guidelines
When accessing the Point of Care system, you are working with sensitive health information, which is protected under HIPAA. Accessing systems with this kind of information is an expectation of your role.
Phishing Scam Awareness
Due to the confusing term “poccnalogin“, scammers may create fraudulent websites that mimic the login pages to capture your log in information.
- Check URL: Each time you log into your account, make sure the URL reads pointclickcare.com
- Free PDF log in: PDFs being circulated online that promise to reveal login information or that claim to have universal passwords are scams. Do not download these PDFs; they contain malware.
Securing Devices
When using personal devices to access the Point of Care system (this is sometimes referred to as BYOD – Bring Your Own Device):
- Passcode Protection: Your mobile device must be secured with a pin or a biometric lock.
- Do not share your password: Your login information is your signature. If you have given your password to someone else, and they complete documentation under your name that is done incorrectly, you may be responsible for that documentation.
Make Sure to Log Out
Be sure to log out of the session when you finish. If you share tablets with your coworkers, it is even more important to make sure your session is not active. Leaving a session active is an extremely serious security risk.
What is the Point of Care (POC) System?
POC systems are infect used to make the lives of Column B Providing CNAs with the systems are used to make your lives a little easier. Besides the initial hiccups when new technology is introduced, there is an endless amount of benefits to making the shift from paper charting to systems like PointClickCare.
Real Time Documenting
Your memory isn’t going to be the same as mine. There is a reason that we document as we go. It is to make sure that we are not liable for saying that the resident received care when we are not certain.
Increased Safety for Residents
The system will notify you of important information, such as a resident’s risk of falling or of having dietary restrictions, right on the screen.
Better Task Management
POC will be like a digital version of your to-do list. It will include, and it will include the residents that are overdue for a typed, surveyed or scripted, and unsupervised. It will help to ensure that no residents are forgotten.
Conclusion
“poccnalogin” could be a typo, but we understand the urgency to access your work tools. Now that you know it’s the PointClickCare Point of Care portal, you can skip the dubious third party links and get to work.
Do not hesitate to ask the IT department of your facility or your nurse manager for help. They can unlock your account or reset your password much quicker than any search. To start every shift without any problems, save the login page as a bookmark, keep your app updated, and do not share your account details.
